“You're Paying For Hours You're Not Recovering.”

Scope creep is rarely intentional.

A client asks for something small. You say yes. Then another small thing. The job ends up 20% bigger than it started and the invoice hasn't moved.

Feels like good client service in the moment. Over a year it adds up to a significant amount of real work with no revenue attached.

On a $1.5m business with 10% average scope creep, that's $150k given away annually.

The fix isn't to become difficult. It's to make change management normal. A quick note when scope changes: this is outside the original brief, here's what it costs to include it.

Most clients respect it. The ones who expect free extras indefinitely are usually the same ones who are slow to pay.

How much work did you do last month that you didn't invoice for?

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